Basic |
AdvancedBest Value Package |
Premium |
|
|---|---|---|---|
| Easy Attendant: Automated menu to greet and direct calls. | ✔ | ✔ | ✔ |
| Call Paging Groups: Gives the ability to ring a group of extensions and make an announcement via the phone speaker. | ✔ | ✔ | ✔ |
| Music on Hold: Choose music file to play for callers on hold. | ✔ | ✔ | ✔ |
| Hot Line: Customers pick up a phone at your location and hear a prerecorded menu of options. | ✔ | ✔ | ✔ |
| Firebar - Conference Calls: Conference calling services. | ✔ | ✔ | ✔ |
| Do Not Disturb: Do Not Disturb prevents any incoming calls from ringing and sends callers directly to voicemail. | ✔ | ✔ | ✔ |
| Three Way Calling: Ability to add another caller to an existing call. | ✔ | ✔ | ✔ |
| Call Park: Park a call and complete a separate call on the same line. | ✔ | ✔ | ✔ |
| Call Pickup Groups: Incoming calls ring to multiple users at once. | ✔ | ✔ | ✔ |
| Mass Announcement (A La Carte): Send a prerecorded message to up to 2000 phones simultaneously. | ✔ | ✔ | ✔ |
| CommPortal Self Care: Manage phone system features from any browser. | — | ✔ | ✔ |
| Call Reports: See organized data such as call frequency and agent availability. | — | ✔ | ✔ |
| Click to Dial: Click contacts from email to dial instantly. | — | ✔ | ✔ |
| Find me Follow me: Incoming calls ring on multiple devices, simultaneously. | — | ✔ | ✔ |
| Multi Line Hunt Groups: Organize agents into specialty groups to better direct calls. | — | ✔ | ✔ |
| Call Jump: Gives the ability to send calls between devices, even in the middle of a call. | — | — | ✔ |
| VM-to-email: Send voicemail to text in an email. | — | — | ✔ |